FAQ

Store Returns

Can I return or exchange my items?

No problem! Yes, you can. Please call or email us with your Order # at: info@teamworldvision.org and 888.573.LIFE (5433) for a free return.

Tracking

Can I track the item that I ordered?

Sure thing! After an order is placed, you will receive two emails:

(1) Confirmation and receipt of your order.

(2) Confirmation of shipping. In this second email you will find the tracking information for your package.

Did Not Receive

I never received my order, what should I do?

After an order is placed, you will receive two emails:

(1) Confirmation and receipt of your order.

(2) Confirmation of shipping. In this second email you will find the tracking information for your package. Confirm the status of the tracking. If there is a still a problem, contact us at info@teamworldvision.org or 888.573.LIFE (5433).

Can I buy incentive gear

Where can I buy the gear that people receive for fundraising?

This gear is exclusive, created for celebrating the accomplishments of our people when they raise the funding required to provide clean water to children in need.

How to join a race

Where can I find a race with Team World Vision?

Find a race at teamworldvision.org/events

FAQ

Can I return or exchange my items?

Can I track the item that I ordered?

I never received my order, what should I do?

Where can I buy the gear that people receive for fundraising?

Where can I find a race with Team World Vision?

I received an incentive item in the mail that doesn't fit, how do I return/exchange it?

Not seeing your question answered? Contact us at the info below.